Shipping & Returns
Shipping
All of our order is courier through Fastway courier, unless you request us to have it send through NZ courier or Normal post.
Courier Quote will be email to you after you place your order.
Normally courier prices would be $5 Auckland wide, $11.90 Northisland, $19.90 Southisland, RD $5, Small parcel $5-8.90.
Return Policy
For faulty/damage goods:
If the goods you receive is in an unacceptable standard. (Faulty/damage) Please email us as soon as possible (with in 30days).
Change of mind:
If you have a change of mind in the goods you purchase from us we may consider taking it back and offer you store credit. We do charge a restocking fee on return goods. It would depends on the quality of the goods return to us is at. (Open or not, been in use or not)
Trade In:
If you have any aquarium product that you wanted to trade in for something else email us and we will see what we can work out for you.
All of our order is courier through Fastway courier, unless you request us to have it send through NZ courier or Normal post.
Courier Quote will be email to you after you place your order.
Normally courier prices would be $5 Auckland wide, $11.90 Northisland, $19.90 Southisland, RD $5, Small parcel $5-8.90.
Return Policy
For faulty/damage goods:
If the goods you receive is in an unacceptable standard. (Faulty/damage) Please email us as soon as possible (with in 30days).
Change of mind:
If you have a change of mind in the goods you purchase from us we may consider taking it back and offer you store credit. We do charge a restocking fee on return goods. It would depends on the quality of the goods return to us is at. (Open or not, been in use or not)
Trade In:
If you have any aquarium product that you wanted to trade in for something else email us and we will see what we can work out for you.
